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Level 3 Support Software Engineer
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IT & Programming > Other IT & Programming

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  • Posted: Tue, Nov 20, 2012
  • Time Left: Closed
  • Location: Anywhere
  • Client prefers freelancers from:
    Anywhere

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Budget: Less than $500
  • Fixed Price Job
  • Elance Escrow Protection
  • U.S. freelancers must have W9
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Super-technical, qualified and motivated. That's what we want in a candidate. To step in when tensions, tickets, and tempers escalate. To spread happiness, friendliness, and working software to the farthest corners of the world.

When Level 1 engineers shrug their shoulders, when Level 2 engineers scratch their heads, we need GTeam FZ LLC Level 3 Software Support Engineers to save the day with the technical skill and experience to solve the truly complex technical issues.

What a Level 3 Software Support Engineer does, specifically, is:
Get to know at least three of our products and get good at solving their technical issues.
Solve complex technical issues the Level 1 and even the Level 2 Support staff can't handle.
Write up Support tickets, and make sure they get taken care of.
Help the Level 1 agent show customers we're solving their problems.
Stay up-to-date, watching for new technology coming out that might relate to our softw...

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Job ID: 35368712
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One or more team members at  are verified.  Learn More
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