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The courier & depot (UK Mail, Poole) my business has been using was recently the subject of a Channel 4 documentary/ expose (Dispatches Secrets of your missing mail).
I lost £1000's of stock in damages and yet was never given any recompense. I have been offered a small payment in recognition of my complaint, but now seek legal council to help me put together a letter before action. This may then go to court, depending upon the offer made.
I believe I have proof that UK Mail broke their own contract in several instances and that they were operating in contravention of the Sales of Goods & Services Act.
I repeatedly complained to my account manager & local depot about items broken. This was frequently acknowledged, but no remuneration was ever received. There is some email evidence of their acknowledgement that I was due recompense. However the claims had to go through a specific channel (a telephone number which was answered only once in 20 + attempts).
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