The client has made the following changes to the job.
Client prefers freelancers from:
You are still able to submit a proposal for this job.
The client prefers freelancers from
a different location.
Looking for something similar to what we are selling currently on stoplosingsales.com. This is NOT proprietary and it leaves a lot to be desired.
The very basics:
live chat - can be secure - hosted on one server, but code injected on other sites to show chat on those sites. ability to control the number of departments, and the number of seats monitoring a site.
Site monitoring needs to provide browsing length and history on site as well as geo-data.
If chat is not available (or not used), user needs to be able to be rolled into a ticketed support system with email notifications of ticket submission, and responses. Prefer to allow tickets to be opened via email ( [obscured] ) using POP3 settings in admin area.
Support area needs to be a full working knowledgebase with HTML editable article fields.
There are three levels of users: admin, staff, and users. There are other permissions within the staff listings as well. Also, there are many settings that can be contr...
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