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Looking for academic paper on Project Management
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Writing & Translation > Academic Writing

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Jun 1, 2012
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  • Posted: Mon, May 28, 2012
  • Time Left: Closed
  • Location: Anywhere
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I am looking for 10 academic style articles on different aspects of managing call centers (contact centers). Feel free to suggest topics but it should be about people, process and technology. Do not push a product but identify ways of adopting technology that improves process.

For example:
Why Desktop technologies don't reduce agent frustration?
How not to use WFM
What should a supervisor know about technology
Does training reduce attrition and how does technology play a role?

These are just examples-please pitch your own topic. I may assign this project to one of more writers. Please qoute for one at a time and 10 at a time.

NOT looking for bloggers :-) but people whose writing can potentially be used in academic work.

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Job ID: 30831643
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Alan Baker      
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Bid ID: 30832423  |  Submitted: May 28, 2012 10:36 ET 
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Licensed Certified Public Accountant, Illinois Author of business books and articles Specializing in: -Writing, Proofreading, Editing - Financial...
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