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The server support includes following parts:
1. 24x7x365 monitoring and troubleshooting. We use two separate monitoring systems to watch the supported servers. The systems send us alerts by Email and SMS in case of issues. Once we receive the alert we react and start the work on the problem elimination. Our monitoring watches the servers' state and main services (such as www, databases, mail, FTP, SSH), disks, and sites' state. We can customize the monitoring according to client's needs.
2. Email-SMS alerts. If we receive email message from our clients at night our email system is configured to send us SMS messages. So we monitor all incoming client's messages 24x7.
3. Regular server checks and adjustments. Our team implements monthly server and logs checks eliminating all probable issues that can appear in future.
4. Security checks and server updates. We make monthly security scans, sever updates and patches.
5. Backup service. Our backup system implements two types of backups fu...
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