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We have a small call center with 5 users. We have MS Lync that we use for chat between ourselves and an UC520 phone system that uses a SIP trunk. We are in need of an expert to review:
1- Our current Lync setup and identify some potential issues
2- Integrate Lync with a web page so customers can request to chat with one of us ( Contact Center features ) to use for technical support or sales
3- Setup Lync to work with mobile devices
4-Integrate Lync with our Phone system as a SIP gateway, etc.. so provide the telephony services leveraging the UC520.
5- Document all the steps taken and changes made for disaster recovery reasons.
A real expert will be needed to this so if you are a hardcore lync and Cisco CME expert, get this done fairly quickly but you have to be able to configure both the server and the phone system ( We do NOT permit the use of CCA with our phone system). This job is perfect for someone who wants to make money on the side because we have more Lync setups coming.
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