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Manage Customer Chargeback/CPV/Escalation/Query for online payments
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Finance & Management > Billing & Collections

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The client has made the following changes to the job.

Description
Date

Job canceled.

Feb 18, 2013
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Job Description

  |  Change History >>

Updated

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  • Posted: Thu, Feb 14, 2013
  • Time Left: Closed
  • Location: India
  • Client prefers freelancers from:
    India

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Hourly Rate: $5 - $15 / hr
  • Hrs/wk: 5 | Duration: 7-9 months
  • Work View™ Payment Protection
  • W9 Not Required
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- Based in India or be able to communicate with customers and banks in India at IST
- Experience handling chargebacks, escalations and queries related to customer's payments on our ecommerce website
- Preferably worked with an ecommerce business before
- Excellent verbal and written communication skills in English, including proper spelling and grammar
- Knowledge of Microsoft Word and Excel as well as of the Internet
- Excellent organizational skills and the ability to manage multiple priorities

Job Description:
We're looking for a Customer Service Manager who will manage all payment related issues generated by customers including complaints, escalations, charge backs, .CPV etc.

Your responsibilities:

- Respond to customer inquiries/complaints related to payments via email and telephone in an efficient and effective manner
- Resolve all issues related to charge backs
- Be CPV for our company and payment gateway


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Desired Skills
Customer Service
Job ID: 37867761
Proposals
Hourly Rate: Avg $ | High $ | Low $ — Show Pricing
  • Submit Date (Latest)

TransForm Solution      
One or more team members at  are verified.  Learn More
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Proposal SEALED

Vivek Jain      
Vivek Jain's identity has been verified.  Learn More
 India  |  
INVITED
We are a Financial Outsourcing firm. Our team consists of Business Process Management and Finance & Accounting experts across the entire range of...
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Bid ID: 37868653  |  Submitted: Feb 14, 2013 02:00 ET 
Proposal SEALED

Hirra Yousuf      
Hirra Yousuf's identity has been verified.  Learn More
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Hirra has helped more than 500 business owners achieve success through LinkedIn. She has worked with small, medium and Fortune 500 companies from...
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Bid ID: 37868380  |  Submitted: Feb 14, 2013 01:50 ET 
Proposal SEALED
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