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Detail Service Components Required
Problem Resolution (troubleshooting and repair of system malfunctions - break/fix) As needed
Hardware acquisition consulting and proposal/quote services As needed
Disaster recovery of servers As needed
Document software and hardware changes As needed
Maintain system documentation As needed
Create new directories, shares, and security groups, new accounts, disable/delete
old accounts, manage account policies As needed
Performance Monitoring / Capacity Planning Monthly
Determine & revisit logical directory structure, implement MAP and detail Monthly
Reporting of work accomplished, work in progress. Monthly
Remote Systems Access & Monitoring
Ensure that all server services are running. Hourly
Ensure Internet connectivity Hourly
Resolve or alert office manager to dangerous conditions Hourly
RAM efficiency (paging/swap failures)
Hard drive failures, free space warnings
Controllers losing interrupts
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