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Management of Contact Center
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Admin Support > Office Management

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  • Posted: Sat, Jun 26, 2010
  • Time Left: Closed
  • Location: Anywhere
  • Client prefers freelancers from:
    Anywhere

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Budget: More than $10,000
  • Fixed Price Job
  • Elance Escrow Protection
  • W9 Not Required
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We own a retailing company in a developing economy,recently opened a new call center to manage sales & support. And will need the services of a very reliable and experienced management company to remotely help manage the entire structure for a fee.

We know very little about management of the call center, so, welcome reliable suggestions. From staff recruitment to training, to software and hardware to be used, to daily monitoring of the activities and efficiency of the personnel, all could and would be remotedly managed by an experienced company such as yours.

We intend to have:

ACD - intelligently route inbound calls
CTI - display caller information on agents' screens automatically
Predictive Dialer - dials batches of phone numbers for connection to agents
Auto Dialer - dials batches of phone numbers to automatically deliver messages
Call Recording - record and archive calls
Reporting and Tracking - track call center statistics
Workforce Management - manage call vo...

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Job ID: 20377828
Proposals
Avg $ | High $ | Low $ — Show Pricing
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