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Installation and configuration of Microsoft dynamics CRM 2011 on the in house server (you should have static IP address facility)
Following are the added customizations:
Lead import and auto assignment based on set business rules (based on territory)
Web to lead (lead generation through web based contact form)
Auto escalations if a task or lead is not followed up after a defined timeline (maximum number of the required escalations will be 4)
Role and team based hierarchy
Case / ticket generation based on incoming email from the existing customer and auto assignment of the same
Simple survey management (customer feedback forms will be sent to the customer via email and the filled data will be again collected in the CRM)
Please provide the hourly rates and a ballpark estimate of the above scope along with your previous case studies on Microsoft Dynamics CRM.
We are an India based CRM consultants and keep on getting the related requirements. So we are looking for the vendors and de...
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