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We have a brand new installation of Lync 2010 server (two vms - one for Lync and the other for Lync Edge) with a MS certified sip trunk provider being [obscured] Auto-attendant is on UC-enabled MS Exchange server.
We also use several SIP phones (Snom 821 with UC edition firmware).
We would like you to do a review of the installed solution, take a FULL OWNERSHIP and fix the issues in maximum 2 weeks time. If needed you will even re-install both Lync and LyncEdge servers, reconfigure the network, the snom phones, etc.
The installation has unresolved issues as follows:
1. Some outbound PSTN calls fail (when placed from Snom phones outside of the LAN) and some users are unable to place SIP phone to SIP phone calls. Originally we thought that the issues were due to firmware bugs in the sip phones. But both Snom's tech support and Circuit id support were involved in troubleshooting and both point to our Lync installation. This conclusion is indirectly supported by the fact t...
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