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We would like to commission a MuleSoft based system that allows us to attach emails to Siebel CRM on-demand through a gateway.
In Siebel CRM On Demand, customer contact records can have "activities" attached to them. We would like to be able to BCC (blind-carbon-copy) emails to a special account (example: [obscured] ) and have the subject and text body of the email appear as an activity on a client account.
Our sales manager Mary wants to send email to our customer Bob at Acme corporation. Mary composes an email to [obscured] with information about a specific product. Mary want that email to be shown in our CRM so that others can see in Bob's CRM record any important emails that we sent him. Mary will BCC the address [obscured] .
In the background, a MuleSoft connector should check periodically, using POP3 or IMAP for any new messages in the [obscured] account. If it finds a new message it should mark it as read and send it to an internal message queue...
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