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We use NetSuite for back office purposes, one being to handle all RMA processes for our company. We currently want to make some changes to improve the RMA process and are looking for external help.
Currently we have a front end site that customers can create RMAs through. This calls a web service in NetSuite and creates an RMA in our system. We require a few customizations to help automate the process and provide better feedback to our customers.
1. When a new RMA is created through web services, the customer receives an automatic response email. We want to modify this email to give the customer a summary of all line items submitted.
2. After the RMA is submitted it then goes into a pending state in NetSuite. We will then need to approve / modify each RMA as necessary, as each line item will fall under these categories
a. Approved -- this item is approved, and we will be shipping a replacement
b. Back Ordered -- this item is approved, but we are...
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