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NetSuite Customizations -- RMA Process Integration
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IT & Programming > Other IT & Programming

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  • Posted: Tue, Nov 01, 2011
  • Time Left: Closed
  • Location: United States
  • Client prefers freelancers from:
    United States

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    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Hourly Rate: Not Sure
  • Hrs/wk: Not Sure | Duration: 3-4 weeks
  • Work View™ Payment Protection
  • U.S. freelancers must have W9
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Summary

We use NetSuite for back office purposes, one being to handle all RMA processes for our company. We currently want to make some changes to improve the RMA process and are looking for external help.
Currently we have a front end site that customers can create RMAs through. This calls a web service in NetSuite and creates an RMA in our system. We require a few customizations to help automate the process and provide better feedback to our customers.

Customizations:

1. When a new RMA is created through web services, the customer receives an automatic response email. We want to modify this email to give the customer a summary of all line items submitted.

2. After the RMA is submitted it then goes into a pending state in NetSuite. We will then need to approve / modify each RMA as necessary, as each line item will fall under these categories
a. Approved -- this item is approved, and we will be shipping a replacement
b. Back Ordered -- this item is approved, but we are...

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Desired Skills
NetSuite
Job ID: 26879419
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