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We are looking for a company that can help us manage the growing number of desktop users that we currently support. The ideal solution would include service hours of 9:00am to 5:00pm during US EST and EDT (we are located in Miami, FL USA). The service would need to have good communication skills to work with clients representing our company. The services needed would encompass troubleshooting problems with:
Microsoft Office 2007/2010 and Office 2011 for Mac
Virus, issues and good knowledge of anti-virus practices and how to clean viruses.
Configure Outlook 2010/Outlook 2007 for use with Office 365
Experience with Microsoft Active Directory and setting up computers in domain environment.
Microsoft Security Essentials
TCP/IP experience (subnet masks, default gateways, etc.)
Remote Desktop experience (RDP) and how to configure sessions.
Several of our clients use Amazon Web Serv...
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