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Phone Support Agent(s)
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Admin Support > Customer Service

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The client has made the following changes to the job.

Description
Date

Bidding period ended early.

Aug 10, 2012
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Job Description

  |  Change History >>

Updated

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  • Posted: Sun, Aug 05, 2012
  • Time Left: Closed
  • Location: Anywhere
  • Client prefers freelancers from:
    Anywhere

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Hourly Rate: Less than $10 / hr
  • Hrs/wk: 40 | Duration: 14255 hrs
  • Work View™ Payment Protection
  • W9 Not Required
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We have been using a firm who handles all of our phone support and would like to explore alternative providers. The tasks are all well scripted and include the following:

- Answer Phones 8am to 8pm EST Monday - Saturday
- Based on the customers request, follow scripted response
- Scripted responses include forwarding inquires for order status via email, placing orders through our website on behalf of the customer, collecting information for new customers accounts and forwarding via email and answering basic questions regarding our polices and procedures.
- Native English speakers are a plus but accent reduction training is a pre-requisite. Phone interviews will be required prior to selection.
------------------------------------------
Added 7 AUG 2012, 14:35 PM EDT
UPDATE:

We are changing the work time from 72 hours to 40 hours per week Monday through Friday. All Major US Holidays observed.

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Desired Skills
Customer Service
Job ID: 32508586
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