The client has made the following changes to the job.
Client prefers freelancers from:
You are still able to submit a proposal for this job.
The client prefers freelancers from
a different location.
Customers prepay by buying packages to speak to any of our agents.
Payment is credited in US dollars.
Customer is assigned a PIN number (10 digits) and balance is added to their account.
Customer can talk to an agent in 1 of 2 ways.
They can call into an 800#, enter their PIN, and be presented with a simple menu.
Menu will include option to speak to an agent if they know their extension.
Menu will also include option to add more money to their account.
If agent is available, the customer will be connected to the agent.
If agent is not available, the customer will be prompted that agent is unavailable.
If agent is no longer working here, customer will be prompted that agent is no longer working here.
- Call flows and logic will be provided along with voice prompts.
Customer can also request a callback with agent.
Their request can be held till agent is available.
Call will launch out to adviser playing a whisper tone.
Once call is connected, meter the call.
Before the cal...
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