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We host prestashop websites and get around 500 support tickets per month. The support is all focused around using prestashop, troubleshooting, uploading images, etc.
We are looking for an ongoing relationship with someone to look after our help desk. You must have experience with prestashop, have very good written communication skills in english.
I want a fixed price per month to manage all the support tickets. We will award the job for 1 month and if we are happy with your service we will continue to use your every month.
We're looking for a Customer Service Agent.
- Respond to customer inquiries via help desk.
- Evaluate, trouble-shoot and follow-up on customer issues
- Excellent written communication skills in English, including proper spelling and grammar
- Excellent working understanding and experience with prestashop
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