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Scope: Support client engagements requiring business performance management, business process management, and quality management expertise
Searching for candidate with strong quality and process improvement experience along with experience working in the Retirement Services DC industry.
Candidate will be part of a close Team contributing process engineering and quality improvements to fulfill client engagement deliverables. Responsible for improving cost, quality and speed of operations for financial service clients.
Assesses and documents business processes. Provides recommendations to streamline, standardize, optimize and automate processes to improve quality and service and reduce costs.
1. Working collaboratively with client management and operations personnel:
A. Conduct assessments of client business processes using an end-to-end and customer value perspective.
B. Develop SIPOCs, Process Flows, and performance baselines to define curren...
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