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Hi, this is for a data entry project. We are building a widget that targets offshore call centers that handle sales or service calls for US callers.
By providing call center agents interesting information about the caller's location (based on their area code) enables the agents to break the ice, engage with the caller resulting in a better call experience for both agent and caller. It also gives the US caller the perception that the call center agent is not offshore (even though he/she may have an accent).
We need to populate data based on US three digit phone area codes, for example 650 for San Francisco bay area. The required data fields along with some example entries are as follows:
• Location: San Francisco Bay Area, Greater Boston Area, etc.
• Region_State: MidWest (Illinois) etc.
• Regional_descriptor: Farming, Coastal, Inland, Mountainous, Desert, Scenic, Beaches, etc.
• Weather_descriptor, for each of the four seasons: Example Mild, but ...
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