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People and Profit is a consulting, training and coaching business for large businesses that make employees happy, so customers are happy and so are shareholders.
It's a new business and I have some sales meeting set up.
Happy employees = Happy customers = Happy shareholders.
A diner goes into a restaurant that's part of a national chain for the first time, he's greeted by smiling waiter who looks after him. The waiter likes his job and his boss so he listened to the latest briefing on what makes customers happy based on research head office did. He follows the instructions given but he doesn't work like a robot though, he brings his own personality and naturally happy mood to work. The new customer thoroughly enjoys his meal and leaves a good tip. The waiter is even happier. The new customer comes back the following week and brings a bunch of friends. They tell all their friends in different parts of the country and sales soar. The chain makes more profit and share more of ...
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