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We are seeking for well seasoned salesforce developer (Salesforce Call Center Edition). Please contact us with any questions.
We are seeking a developer with deep knowledge in salesforce CRM Contact Center and its relevant APIs to integrate with our existing Broadsoft M6 VoIP switch. We provide several SDKs that allow interaction with our VoIP switch for specific tasks. Also, creating and Uploading Definition Files (XML).
Very basic functionality is required but not limited to:
-Clickto-Dial Start a call from within the CRM anytime a phone number is available.
-Inbound Screen Pops Inbound screen pops provide instant visibility of who is calling. Relevant contact information is displayed before the call is answered.
-Automatic Note Taking Post a call note when you clickto-dial.
I am sending a link with an example about what we want to achieve. This video shows how to link sugarCRM, salesforce and many others with a voice over ip (voip) platform, ...
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