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hello, we are looking into the possibility of integrating our MS SQL database backend and lead capture web sites with salesforce.com
Here is the current map of our system:
As of now a lead comes into our web site via a web page form, is captured into our MS SQL driven database, an email is sent to a list of partners to remit price quotes based on this lead information, the lead is next processed through XML to some of our partners' salesforce.com directly (they want the lead in their system instead of just email), then the information is dumped into our salesforce, where our sales team manages all aspects of the opportunity and stores all of our partner quotes and correspondence in one place.
What we are looking to change:
We are looking for a way to modify this process, so that instead of simply dumping the lead into salesforce.com and opening an account where all correspondence and price quotes are tracked in one place, we want to open a different case for every partner in ou...
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