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I am creating a searchable online Question and answer database for my clients' stores. The purpose of this DB is to provide information about what services each store provides. A customer service rep will have access to services that each store provides by clicking the URL that is specific to that store excel data or database or knowledge base. There will be hundreds of store profiles.
-Caller asks CSR how much is an Iphone Unlocking?
-CRS clicks link and visits the DB of XYZ Wireless.
-CSR types "Iphone unlock" into search query and information regarding Iphone displays.
Iphone Unlocking data may include, Price, Baseband Versions, Models, Turnaround time and more.
Each client will have a URL link to a subsection of the DB, excel or KB.
I'm would to make this as simple as possible. The information entered for each store will be the same. However additional services may be added after the DB is setup for the specific store.
I would like to either link a simple...
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