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IT & Programming > Technical Support

View Change History

The client has made the following changes to the job.


Job canceled.

Feb 26, 2013

Job Description

  |  Change History >>


  • Posted: Tue, Feb 19, 2013
  • Time Left: Closed
  • Location: Anywhere
  • Client prefers freelancers from:

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Budget: Not Sure
  • Fixed Price Job
  • Elance Escrow Protection
  • W9 Not Required
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Nature of Work
> Logs all relevant incident/service request details, and applying categorization and prioritization.
> Provides first-line investigation and diagnosis.
> Resolves those incidents/service requests within its skill set/control.
> Escalates the incident/service requests that they cannot resolve within agreed upon timescale.
> Closes all resolved incidents, requests or other calls.
> Communicates with users: Keeping them informed of incident progress, and notifying them of impending changes or agreed upon outages.

Essential Skills
Prerequisite skills are communications and soft skills.
Requires ability to directly and indirectly work and communicate with people of different nationalities.
Flexible enough to successfully adapt to changing demands and conditions of work.
Graduate of at least a four-year degree course relevant to the field of Information Technology or any other related course.
Exposure on Microsoft System Center 2012...

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Job ID: 38040777
Avg $ | High $ | Low $ — Show Pricing
  • Submit Date (Latest)

Waseem Khan      
Waseem Khan's identity has been verified.  Learn More
I am an experienced IT Professional having more than 7 years of experience of Systems, Networks and IT technical support. I hold MCSE, CCNA and...
 0.0   |  $0 Earnings   |  0 Jobs
Bid ID: 38173948  |  Submitted: Feb 21, 2013 23:35 ET 
Proposal SEALED

 United Kingdom  |  
hands-on IT professional with more than 7 years’ experience in support (2nd and 3rd line). I have a proven track record of managing and maintaining...
 0.0   |  $0 Earnings   |  0 Jobs
Bid ID: 38153586  |  Submitted: Feb 21, 2013 12:02 ET 
Proposal SEALED

 India  |  
Complete setup of PC Installation / maintanance
 0.0   |  $0 Earnings   |  0 Jobs
Bid ID: 38121648  |  Submitted: Feb 20, 2013 18:13 ET 
Proposal SEALED

 India  |  
Hi, I am currently working as a Project Manager with a Global Bank and would like to spend my freetime earning some extra income by performing...
 0.0   |  $0 Earnings   |  0 Jobs
Bid ID: 38102285  |  Submitted: Feb 20, 2013 09:25 ET 
Proposal SEALED

 India  |  
12+ years on IT Experience: MCITP, Hosting such as installation, configuration & troubleshoot on Active Directory, File Server, FTP, VPN, , ISA,...
 0.0   |  Private   |  0 Jobs
Bid ID: 38054120  |  Submitted: Feb 19, 2013 07:55 ET 
Proposal SEALED
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