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Nature of Work
> Logs all relevant incident/service request details, and applying categorization and prioritization.
> Provides first-line investigation and diagnosis.
> Resolves those incidents/service requests within its skill set/control.
> Escalates the incident/service requests that they cannot resolve within agreed upon timescale.
> Closes all resolved incidents, requests or other calls.
> Communicates with users: Keeping them informed of incident progress, and notifying them of impending changes or agreed upon outages.
Prerequisite skills are communications and soft skills.
Requires ability to directly and indirectly work and communicate with people of different nationalities.
Flexible enough to successfully adapt to changing demands and conditions of work.
Graduate of at least a four-year degree course relevant to the field of Information Technology or any other related course.
Exposure on Microsoft System Center 2012...
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