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Service Desk Shift Supervisor
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IT & Programming > Other IT & Programming

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The client has made the following changes to the job.

Description
Date

Job canceled.

Feb 26, 2013
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Job Description

  |  Change History >>

Updated

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  • Posted: Tue, Feb 19, 2013
  • Time Left: Closed
  • Location: Anywhere
  • Client prefers freelancers from:
    Anywhere

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Budget: Not Sure
  • Fixed Price Job
  • Elance Escrow Protection
  • W9 Not Required
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Nature of Work:
Supervision of the service desk activities as follows:
1. Logs all relevant incident/service request details, and applying categorization and prioritization.
2. Provides first-line investigation and diagnosis.
3. Resolves those incidents/service requests within its skill set/control.
4. Escalates the incident/service requests that they cannot resolve within agreed upon timescale.
5. Closes all resolved incidents, requests or other calls.
6. Communicates with users: Keeping them informed of incident progress, and notifying them of impending changes or agreed upon outages.
> Plan and prioritize service desk activities to ensure continuity of service.
> Analyze service desk inquiries to identify recurring user incidents/requests, recommend solutions and to identify areas where service desk support can be improved
> Develop problem solving guidelines, checklists or other materials to assist service desk agents to respond to recurring user incidents/requests. ...

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Job ID: 38040336
Proposals
Avg $ | High $ | Low $ — Show Pricing
  • Submit Date (Latest)

 Egypt  |  
ITIL,Peoplesoft
Skills: Peoplesoft
1
  |  
 0.0   |  $0 Earnings   |  0 Jobs
Bid ID: 38166068  |  Submitted: Feb 21, 2013 17:45 ET 
Proposal SEALED

 Romania  |  
Alex M is a development company focuses especially in creation of dedicated programs for everyone who want to find a suitable way for develop his...
2
  |  
 0.0   |  Private   |  0 Jobs
Bid ID: 38056410  |  Submitted: Feb 19, 2013 08:59 ET 
Proposal SEALED
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