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My company has a massive surge is customers this past year. Like any big business these days online, we need to have a social media defense.
I am looking for someone familar with how to efficiently search out negative threads, posts etc on all major search engines along with other social media platforms like Facebook based on our key words.
We will need to diffuse negative posts by directing an particular unsolved customer issue to a customer service representive.
We will need to defend and have any slanderous threads shut down by administrators of that particular website.
We will need to create positivity with regards to the brand(s) represented by our company whenever possible.
You must be familiar and efficient with google keyword tool as well.
This job could turn into more hours then originally listed for depending on the amount of benefit we find from these efforts.
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