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LIBERTASMD is a leading IT Solutions provider that provides cutting edge solutions to our clients in the areas of full Healthcare IT outsourcing, professional services, hosting, and customized application development.
• LIBERTASMD is seeking a Service Desk Dispatcher who is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.
• Essential Duties and Responsibilities:
• Act as the single point of contact to the customer for all types of service requests
• Coordination of all IT support groups to ensure maximum utilization of billable resources
• Pre-process service requests as they arrive through telephone, email, manual entry, or direct customer input
• Schedule internal and field technical resources
• Monitor resource schedules to ensure prompt time entry on service requests
• Communication with customers as required: keeping them informed of incident progress, notifyin...
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