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Tech Support for Remote Breakfix Overnight, Weekends, Overflow, etc
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IT & Programming > Technical Support

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Job Description

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  • Posted: Fri, May 10, 2013
  • Time Left: Closed
  • Location: Anywhere
  • Client prefers freelancers from:
    Anywhere

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Hourly Rate: Not Sure
  • Hrs/wk: 3 | Duration: Not Sure
  • Work View™ Payment Protection
  • U.S. freelancers must have W9
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We have a primary tech support company that is local and working great for us. However, we would like to find another reliable tech support company that would work remotely, in particular for:
- Issues that need to be resolved evenings or weekends, since our current tech support do not work after 5pm Central time and do not work weekends.
- Routine maintenance issues that are *specific* to our business and would follow written and/or video protocols we have.
i.e. install and configure applications, settings, shortcuts on 10 machines x 2 users per machine
I.e. "optimize onenote cache file" which needs to occur i.e. on a friday or saturday, with interaction every 5-10 hours on 10 different desktop machines.
- Last minute small issues that come up-- "breakfix" type work that they may not be able to resolve quickly enough or cost-effectively.
- Possibly substitution for existing tech support if we can find a different solution that is more cost-eff...

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Job ID: 41387578
Proposals
Hourly Rate: Avg $ | High $ | Low $ — Show Pricing
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