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• Over 7 year professional experience in Desktop/Laptop and PDA's support.
• Provide hardware repair/replacement services on desktop and laptop products
(Dell, IBM, HP, Compaq).
• Strong technical support exposure with a background in multi-platform systems and educating people on information technology topics.
• Assisted customers with hardware and software problems, troubleshooting and resolving a wide variety of performance problems.
• Over 6 year professional experience in testing and QA of business and engineering applications in the following areas: CRM, Logistics, Billing, Telecommunications, Networking, Government and Military.
• Strong QA experience with a background in multi-platform systems (Bell, Arrow)
• Microsoft Certified Professional (Networking and Windows)
• Advanced SQL knowledge helped to analyze and investigate the causes of the defects in back-end database.
• Performed Functional Testing, Regression Testing, Data Validation Testing, System Integratio...
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