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Technical Questionnaire to bring an existing Network under support
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IT & Programming > Technical Support

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Job Description

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  • Posted: Sun, Mar 13, 2011
  • Time Left: Closed
  • Location: Anywhere
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  • Start: Immediately
  • Budget: Less than $500
  • Fixed Price Job
  • Elance Escrow Protection
  • W9 Not Required
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I need a technical write up, a step-by-step checklist - that will list all things required to bring an existing network under support. This output will act as a questionnaire which I will present to my customer.

Overall, I have a customer who has asked me to "provide remote support for their existing hosting network".

My customer is a hosting facility which houses technology solutions for their own set of customers. The challenge is to provide remote support for a customer who, they too have their own set of customers.

However, I'm clueless as to "what are the right questions/concerns to ask that would allow me to provide such support".

I"m thinking...

- I need to understand how to assume management responsibility of an existing network
- What are the activities or duties that could be in scope or that should be considered?
- I’m thinking a matrix that shows things like:
> Access to the supported network
> Technology used for remote access

Is it neces...

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Job ID: 23402564
Avg $ | High $ | Low $ — Show Pricing
  • Submit Date (Latest)

 Canada  |  
Over 15 years of computer experience with Windows\Mac environments. Providing Support for: - VMWare - Citrix - Windows Server/Desktop Backup...
 4.6   |  Private   |  15 Jobs
Bid ID: 23409915  |  Submitted: Mar 14, 2011 06:02 ET 
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