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Lead the day-to-day operations of the company’s technical fulfillment commitments, ensuring that productivity and quality standards are met. Provide leadership to the company as a whole and direct supervisory and technical staff/contractors. Provide and support professional development opportunities to team members. Ensure that customers are serviced and communicated with efficiently and effectively.
Oversee the orientation and integration of new team members. Assist in the development of and adherence to approved budgets and demonstrate cost effective delivery of call center technical services. Identify system and operational problems through analysis of current processes. Recommend solutions and improvements. Manage future growth and development.
Bachelors Degree or equivalent experience. 2-4 years managerial experience overseeing at least 10 employees in a call center environment.
Familiarity with call center and remote access technologies. P...
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