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We're looking for a Technical Support/Customer Service Agent with Technical Skills, Virtual Assistant, Phone, Email, Chat Support, Data Encoding, Data Mining, Windows and MAC OS, Networking, LAN, WAN, TCP-IP, MSOffice experience. A solid understanding of Windows operating systems is required, active directory, policy administration, networks and Windows server administration is a bonus but not required.
Evaluate, trouble-shoot and follow-up on customer questions and issues, nearly 100% of issues will be resolved on the phone while using remote computer access such as TeamViewer, LogMeIn, or ScreenConnect - Respond to customer inquiries via chat, email and telephone in an efficient and effective manner. Maintain regular and consistent availability, response, and reliability. You may assist in the building and deployment of windows servers to be discussed. You would monitor, troubleshoot and resolve client support issues through our new support ti...
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