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Technical Support/Helpdesk
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Admin Support > Customer Service

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The client has made the following changes to the job.

Description
Date

Job awarded.

Nov 8, 2012
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Job Description

  |  Change History >>

Updated

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  • Posted: Thu, Nov 01, 2012
  • Time Left: Closed
  • Location: Anywhere
  • Client prefers freelancers from:
    Anywhere

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Hourly Rate: $10 - $15 / hr
  • Hrs/wk: 10 | Duration: Not Sure
  • Work View™ Payment Protection
  • U.S. freelancers must have W9
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As our technical support/helpdesk professional you'll be on the front line when it comes to supporting clients and employees who are having technical issues. This could be a problem with software, like a forgotten password, issues logging in or troubles with the system itself. You will also be required to support our staff on a day to day basis with tasks such as fixing or tuning some of online courses.
Your daily to do list will probably look something like this:
Working with customers/employees to identify problems and advising on the solution
Logging and keeping records of customer/employee queries
Analyzing call logs so you can spot common trends and underlying problems
Updating self-help documents/ Wiki so customers/employees can try to fix problems themselves
Testing new applications we roll out
Hours and environment
Your basic scheduled hours will be 35 to 40 hours a month, but the days and times might vary due to demand or flux of issues. You'll be required respon...

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Desired Skills
Customer Service, Helpdesk
Job ID: 34843558
Proposals
Hourly Rate: Avg $ | High $ | Low $ — Show Pricing
  • Submit Date (Latest)

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One or more team members at  are verified.  Learn More
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IT Support, Sales & Marketing, Social Media, SEO, Web Research, MS Excel, Word, Publisher, Access, LinkedIn, MS Outlook, QuickBooks, English...
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