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Technical Support Manager for PHP app
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IT & Programming > Technical Support

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Job Description

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  • Posted: Sat, Jan 26, 2013
  • Time Left: Closed
  • Location: United Kingdom
  • Client prefers freelancers from:
    United Kingdom

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Hourly Rate: $20 - $30 / hr
  • Hrs/wk: 10 | Duration: Not Sure
  • Work View™ Payment Protection
  • W9 Not Required
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  [obscured]   is our newly developed platform which integrates   [obscured]   to other applications using API's.

Its written in FuelPHP & Twitter Bootstrap and hosted on a managed Rackspace server.

The application is running stable with live users, with any bugs & new features already being dealt with.

What we need though, is an excellent technical support manager to do the following:

- Learn the general concepts about how the app works in order to be able to test customer reported problems, and escalate to our developers as a bug fix.

- Listed to customer feedback and log new feature requests.

- Create some setup & help guides for new users, using Zendesk & a wiki help page.

- Respond to Zendesk support tickets within 4 hours.

Generally you would be managing the steady operation of this platform day-to-day, and can grow into the role more over time as the app gains traction. You would know the app inside-out and be the first point of contact for customers &...

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Desired Skills
MySQL Administration, PHP
Job ID: 37229782
Proposals
Hourly Rate: Avg $ | High $ | Low $ — Show Pricing
  • Submit Date (Latest)

 Ireland  |  
(1) Project Management and Business development - available to hire References: Leading the OSRWAX team on WSOC - X Prize challange...
1
  |  
 0.0   |  $0 Earnings   |  0 Jobs
Bid ID: 37269114  |  Submitted: Jan 28, 2013 09:26 ET 
Proposal SEALED

Kristof P.      
Kristof P.'s identity has been verified.  Learn More
 Belgium  |  
* Webdeveloper with more than 10 years of expertise in the field of webdevelopment. Started out as webmaster and webdesigner at Econocom and...
2
  |  
 0.0   |  $0 Earnings   |  0 Jobs
Bid ID: 37229946  |  Submitted: Jan 26, 2013 18:54 ET 
Proposal SEALED
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