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Technical Writer for Customer Service Manual
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Writing & Translation > User Guides & Manuals

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  • Posted: Mon, Dec 19, 2011
  • Time Left: Closed
  • Location: Anywhere
  • Client prefers freelancers from:
    Anywhere

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Budget: Less than $500
  • Fixed Price Job
  • Elance Escrow Protection
  • W9 Not Required
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I'm looking for a technical writer with proven experience and skills to help my customer service team develop an extensive FAQ manual based on customer inquiries and responses. We are an online school with 2,000 students using Zendesk to process about 1,000 tickets per week. I will give you our existing manual, access to our tickets so that you can review about a week's worth of tickets, and have you edit and develop the manual to be easy to navigate and perhaps can be translated into a clear and simple FAQ section for customers as well.

The right candidate will be a native English speaker with extensive technical writing skills and an expertise in developing clear, usable customer FAQs and process & procedures manuals for businesses. If you have more advanced knowledge of customer service workflows, that's a plus. Please respond with examples of manuals you have developed.

The budget amount here is symbolic. Please respond with your hourly rate, and let's work together to det...

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Job ID: 27660402
Proposals
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  • Submit Date (Latest)

 United States  |  
Overview
2
  |  
 2.0   |  Private   |  0 Jobs
Bid ID: 27824796  |  Submitted: Dec 30, 2011 19:05 ET 
Proposal SEALED

Tania Ali Uniatowski      
Tania Ali Uniatowski's identity has been verified.  Learn More
 Bangladesh  |  
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Bid ID: 27780528  |  Submitted: Dec 28, 2011 05:23 ET 
Proposal SEALED

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 0.0   |  $0 Earnings   |  0 Jobs
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Proposal SEALED

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Proposal SEALED

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1
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 0.0   |  $0 Earnings   |  0 Jobs
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Proposal SEALED

 Canada  |  
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1
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 0.0   |  $0 Earnings   |  0 Jobs
Bid ID: 27669843  |  Submitted: Dec 19, 2011 23:14 ET 
Proposal SEALED

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Proposal SEALED

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1
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Bid ID: 27668023  |  Submitted: Dec 19, 2011 19:46 ET 
Proposal SEALED

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Proposal SEALED

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Bid ID: 27664512  |  Submitted: Dec 19, 2011 14:30 ET 
Proposal SEALED

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Proposal SEALED
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