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MSS Senior Engineer – Special Operations
Analyze and respond to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Network Access Control (NAC) and other security threat data sources
Configure, manage, and upgrade FW, IDS, IVS, IPS, NAC, Encryption and a wide variety of other security products/appliances
Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems
Respond to inbound requests via phone and other electronic means for technical assistance with managed services
Respond in a timely manner (within documented SLA) to support, threat and other cases
Document actions in cases to effectively communicate information internally and to customers
Respond to needs and questions of customers concerning their access to network resources through their managed device.
Adhere to policie...
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