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We have a call tracking platform, that we currently sell to businesses that is built off of twilio. We have a Wordpress plugin that currently allows a user to use their mic and speaker setup to initiate a phone call to contact our agents.
We would like to add to our existing plugin and build a hybrid click-to-call plugin by adding:
1. Non-browser click-to-call = user enters phone number, our system calls them on the entered phone number, bridges the call with our agents.
-This option will allow a visitor to enter their phone number into a form and have our system call them immediately. This system should allow the person to receive a call, have a custom greeter, and connect to our agents via the twilio number in which we have configured. Eliminating the need to have a microphone connected to your computer.
When a customer enters their phone number into your Click-to-Call, both your phone and your customer's phone will ring and you'll be on the phone together.
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