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Senvoy Forum Enhancements, Round 2
1. Enhancement to new CLOSE THREAD feature: Need an admin tool allowing us to apply the CLOSE THREAD feature to new customers as we add them. Closed threads will be moved to the customer's dedicated "Closed Items" subforum, under their parent category. The structure of a customer's forum is as so:
- [customer name]+CS/Ops
- [customer name]+IT
- [customer name] Closed Items
All threads closed in either "[customer name]+CS/Ops" or "[customer name]+IT" will be moved to "[customer name] Closed Items" and closed.
We can discuss the possibility of re-naming the top-level category from "Senvoy-[customer name]" to simply "[customer name]" which may simplify programming this feature.
2. Add forum name to subject and body of 20-minute unreplied thread alert.
3. New request, if possible: No 20-minute email alerts to internal staff if internal staff posted the thread that the alert is for.
4. Possibly one or two small featur...
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