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We have recently rolled out a copy of vBulletin 4.2 in a commercial environment, as a customer service portal.
Management requires all new threads be answered within a few minutes. Sometimes new threads are created by a customer but missed by customer service staff, although they're busily answering all the other threads - some just get missed.
I need a custom function: I need to monitor all forums for new threads, then send an alert if the thread isn't viewed within n minutes, and/or replied to within m minutes.
Is this something you could help me with? If so, could you price it?
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