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The client has made the following changes to the job.
Client prefers freelancers from:
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The client prefers freelancers from
a different location.
I need a VA to work for me on a rolling daily basis for up to 1 hour per day at any time of the day that suits the VA.
The role will be to manage two already setup help desks for an internet marketing company.
Specifics of the role will include, technical support and uploading websites via FTP, dealing with refunds and negotiating a non refund if possible and general enquiries.
The VA should have the following technical knowledge:
FTP uploading ability
Knowledge of files and folder structures
A good knowledge of the internet and URLs, domain names, and the folder structures of paths to files within webspace.
A good help desk manner (customer comes first approach)
A good written English language and grammar
Ability to offer support to products
Knowledge of Kayako help desk system advantageous
Training will be given on the aspects of the systems we use and which the VA will need to have knowledge of.
Any questions please feel free to ask me.
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