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The client has made the following changes to the job.
Bidding period extended.
Client prefers freelancers from:
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The client prefers freelancers from
a different location.
Busy Private Medical Office seeking full time virtual call centre for Monday – Friday 9am -5pm EST
Job duties include:
~ Anticipated inbound call volume is average 100 calls per day
~ Schedule appointments using proprietary software requiring individual login with specific fields for information
~ Calls will occasionally need to be patched to our office
~ Insurance collection will be required
~ No automated attendant, we need a live answer on every call
~ Quiet work environment
~ Accent neutral, excellent English, all-female staff with superior customer service
~ High telephone etiquette
~ A complete Elance profile
~ References or an established reputation on Elance preferred
~ Medical reception experience helpful but not needed
Please review telephone script attached
Pay is for total time spent on phones or per call taken or can work out a set salary.
Added 15 APR 2012, 22:46 PM EDT
We use a Busine...
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