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Being responsible for my team to make sure everything is being completed with the client satifaction guarantee of 96% uptime. Support all the servers running Cisco Call Manager, make sure all upgrades are applied to our servers as well as the gateways so no conflicts cause issues. We would plan, recommend what is needed timeframe and configure all the aspects from the users and their requirement but as well Day 1 and Day 2 support as well as training sessions for those users who want to know the system they will be using these are usually done 3 days prior to the live cutover date. We also setup and install the voicemail system Unity. Much testing is done prior to the cutover date so satisfaction is 100%.
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