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- Incident and Problem Management, Live environment support of Middleware components
- Knowledge of impact and experience of implementation of Middleware monitoring techniques
- Ability to understand, implement and influence security concepts and solutions of Middleware components
- Ability to understand and influence high level technical design of Middleware components
- Software maintenance and patching
- Experience of working in a change delivery and/or 2nd/3rd line Middleware support environment
- Analytical ability including root cause identification and pro-active service improvement
- Excellent verbal and written communication skills
- Proven team worker/team player
- Technical Skills
- The Middleware teams provide support and change delivery across a range of platforms & components; the following Infrastructure knowledge would be an advantage:
- UNIX (primarily AIX v5.1-5.3. Solaris/HPUX)
- Z OS
- Shell scripting skills
* Skills in the fol...
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