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The client prefers freelancers from
a different location.
We are looking for an experienced person to handle certain marketing and customer support services for one of our web applications. The web application is [obscured]
At first, all customer communication will be via email. Specific activities include:
- Tracking customers as they begin and progress through the initial 30-day free trial, sending pre-defined emails welcoming them to FormLizard, and notifying them of various support services during their trial, such as webinars. These emails are pre-defined, although some editing may be appropriate depending upon prior communications with the customers.
- Tracking customers as they near the end-of their 30-day free trial, reminding them to activate their account.
- Tracking customers who have not activated after their 30-day free trail, encouraging them to activate, or to let us know what they thought of FormLizard.
- Writing and sending emails to customers who are asking specific questions or are have created a suppor...
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