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We need a webbased service management tool, where we will be able to handle our incoming request for service.
It need to be very simple to use and administrate. There will be following key issues:
1. It will need to be webbased.
2. We have today 8 branched and you will be able to add resources who cna handle all the activites added in the system, in the different branches.
3. Our customers will be able to see how long we are in terms of handling there request or problem.
4. Each time we do a activity in the system desribing what we have done for the costumer, we will need to be able to advise the client or cosotmer by sms.
5. we will need to use the system on a smart phone or Ipad, and have templates reports our staff can follow onsite,
We will need to be able to have a report on each case, desribing all acivities done on the request. When the case is done we will be able to send an invoice.
We are a damadge controle company, who are handling different damages of water/f...
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