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Looking for a supplier that can setup survailance of servers and monitor these 24/7.
If webserver/DB stops responding the supplier will get systems up and running again (either by restarting the applications) or contacting the Hosting company.
Pls. state setup fixed fee (5 websites) and monthly fixed fee (for 24/7 survailance). Also state possibility of monthly fixed for survailance+hourly for action taken.
After disrupted service a mail must be sent stating downtime and initiatives made to get service up again. SLA could be 15 min from down until first action is taken to get site up again.
A weekly mail with stats of service availability must be sent. An even better alternative would be online stats showing this.
Currently we have 1 Typo3 webserver (hosted environment), 4 Wordpress (hosted environments).
Pls. state company size and how you can ensure 24/7
Also state experience with server survailance. And if possible list of current companies for whom you perform this kind of...
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