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1 week Customer Support: long term potential
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Admin Support > Customer Service

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Job Description

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  • Posted: Mon, Jun 25, 2012
  • Time Left: Closed
  • Location: Anywhere
  • Client prefers freelancers from:
    Anywhere

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Budget: Not Sure
  • Fixed Price Job
  • Elance Escrow Protection
  • W9 Not Required
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Project is for Customer Support and some cold calling. 40 hours/ 1 week

Product is data cleansing software similar to Microsoft Excel/Access

Customer support consists of walking new / potential customers through the program and helping them use the program to get the result they need. Typically these support sessions are 1 hour.

When not on customer support various other activities are needed, particularly answering incoming calls, cold calling, developing reference databases (Like what are the street suffixes in certain countries) and misc other work.

Hours are 8Am to 5Pm EST with a one hour lunch break.

Requirements

Enthusiasm
Diligence
Fluent English
Experience with customer support
Experience with excel / cleaning data (Customer Lists)
Cold calling experience a plus
Database experience a plus (Access/Sql server, etc)
Skype


Please include in your bid for 40 hours why you believe you are the best fit for this project.

Thank you for your time and bid.
Requirements
Main Sk...

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