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The client has made the following changes to the job.
Client prefers freelancers from:
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The client prefers freelancers from
a different location.
We are a commercial WordPress theme company, looking to hire an additional member to our support staff.
You will provide support to theme customers via our support forum as well as through email.
Some key points we are looking for are:
- Customer Service
- Good Note Keeping
- Debugging Theme or WordPress Issues
- Solving Server/Hosting Problems
- EXCELLENT Communication
Support questions run from the very simple to more complex. We need someone who can handle both ends well.
Your notes regarding bugs and customer experiences will be used for updates to the themes, so this is also important.
As a side note, many customers request paid custom modifications to be made to themes, if this is something you can do, we will share the profits of these jobs with you in addition to your support salary. This is an important feature we are looking for you...
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