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I need help writing a letter to an Anti-Virus company that has listed our software as having malware on it falsely. This is stopping a major business transaction. Previously, they haven't responded to my email. I would like to email them in Chinese, mail them an official letter that is written to customs in China and also have it signed upon receiving (I might need advice about how that works in China), and possibly have someone work with talking to them on the phone on an hourly rate.
Please let me know your hourly rate or what you would charge overall and if you can help me craft this letter. I will depend on you to not only translate it but to create some of it so that it is worded according to what is customarily appropriate.
We need this ASAP and will pay for rush.
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