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We are a company supplying a call centre telephone survey service to world-wide companies and have a web-based site available to our clients. Although the service has existed for 4 or 5 years and is in version 5, we are making significant improvements to the features available and this project is part of “Phase 6 – The Portal”. As before, this “portal” allows our clients to;
• Create surveys
• Upload recordings
• Set rules and alerts
• View reports
• Manage HR
The existing site was mainly developed by us in-house and we need a better user interface for our clients. The current system was developed using MySQL and php and the planned changes will make use of web services and stored procedures. Although this is a single project, there are many more following this and we are looking for a partner to work with us on an ongoing basis, in the development of the Portal web user interface.
Data will be delivered via a web services...
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